Thank you for choosing warmlad.com to purchase men’s personal care products. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with the product you purchased, here are our refund terms:
- Return Application
Return period: You can apply for a return within 14 days after receiving the product. Please ensure that the returned product is unused and in its original packaging, with all accessories and instructions complete.
Application process:
Please log in to your account, go to the “Order History” page, and find the order you want to return.
Click “Apply for Return” and fill in the relevant information to submit a return application.
You can also contact us through the customer service email ([email protected]) for help with the return application. - Refund conditions
Eligible refunds:
The product is applied within the return period.
The product is unopened and used, and is in its original packaging.
All accessories, gifts, instructions, etc. are complete.
Ineligible refunds:
Return application after 14 days.
The product has been opened and used, or the appearance is damaged.
The product is missing accessories or instructions.
- Refund Processing
Review Process: Once we receive the returned goods, we will review them to confirm that they meet the refund conditions. Usually, the review process will be completed within 2 working days.
Refund Method: The refund will be returned to you through the original payment method after the review is passed. The refund amount will be processed according to the actual amount you paid. In some cases, it may take 2 working days for the refund to be credited, depending on your bank or payment platform. - Shipping Costs
Return Shipping Costs: If the return is caused by product quality problems or wrong products, we will bear the return shipping costs; in other cases, the return shipping costs must be borne by the customer. - Customer Support
If you have any questions during the return or refund process, please contact our customer service team, we will serve you wholeheartedly.
Thank you for your support and trust in warmlad.com, we look forward to providing you with a better shopping experience!